AirPods Connected But No Sound: Troubleshooting Tips

Last Updated: April 7, 2023By
White AirPods beside iPhone

AirPods, Apple’s innovative and popular wireless earbuds, have revolutionized the way we listen to music, podcasts, and take phone calls on-the-go. Offering great sound quality and convenience, they have quickly become a favorite accessory for many users. However, like any electronic device, AirPods can sometimes experience issues.

One such problem that users occasionally face is that their AirPods are connected to a device but do not produce any sound.

In this blog post, we aim to provide you with a comprehensive guide to understanding and resolving this issue. We’ll walk you through basic and advanced troubleshooting steps, explore common scenarios that might lead to this problem, and advise you on when to seek professional help.

Armed with this knowledge, you can confidently address the “AirPods  connected but no sound” issue and get back to enjoying your favorite audio content without any hiccups.

Basic Troubleshooting Steps

Before diving into more advanced solutions, it’s essential to cover some basic troubleshooting steps that can often resolve the issue. These straightforward measures can save you time and effort while getting your AirPods back to working order.

Ensure the Volume Is Turned Up

It might seem obvious, but the first thing to check is whether the volume on your connected device is turned up. Locate the volume controls on your device, and make sure the audio is not muted or set too low.

Verify the Correct Audio Output Device Is Selected

Sometimes, your device may be playing audio through a different output source, such as built-in speakers or another connected Bluetooth device. To ensure your AirPods are the selected output device, navigate to the audio settings on your device and choose AirPods as the active output source.

Confirm Adequate Battery Level

Low battery levels can cause your AirPods to malfunction or not produce sound. Check the battery levels of both the AirPods and their charging case using your connected device. If the battery levels are low, charge your AirPods and case before attempting to use them again.

Examine for Physical Damage or Debris

Inspect your AirPods for any visible signs of damage or debris that might be obstructing the speaker grilles. Gently clean any dirt or debris using a soft, dry cloth. Be cautious not to use any liquids or sharp objects, as these could damage the AirPods further.

Advanced Troubleshooting Steps

If the basic troubleshooting steps haven’t resolved the issue, it’s time to explore some more advanced solutions. These steps can help address underlying software or connectivity problems that may be causing your AirPods to remain silent.

Unpairing and Re-pairing the AirPods

Sometimes, connectivity issues can be resolved by simply disconnecting and reconnecting the AirPods to your device.

  1. Open your device settings and navigate to Bluetooth.
  2. Find your AirPods in the list of connected devices and select them.
  3. Tap “Forget This Device” or “Disconnect” to unpair the AirPods.
  4. Place the AirPods back in their charging case and close the lid.
  5. Wait for about 30 seconds, then reopen the case and follow the standard pairing process to reconnect your AirPods to your device.

Rebooting the Connected Device

Rebooting your connected device can help resolve any lingering software issues that may be affecting your AirPods.

  1. Press and hold the power button on your device until the “slide to power off” option appears.
  2. Swipe the slider to the right to turn off your device.
  3. Wait for a few moments, then press and hold the power button again until the Apple logo appears.
  4. Once your device is up and running, try connecting your AirPods again to see if the sound issue has been resolved.

Performing a Factory Reset

AirPods outside case on white background

If the previous steps haven’t resolved the issue, it might be necessary to perform a factory reset on your AirPods.

  1. Place your AirPods in their charging case and ensure they are fully charged.
  2. Press and hold the setup button on the back of the case for about 15 seconds.
  3. Wait for the LED indicator light on the front of the case to flash amber and white.
  4. Release the setup button and wait for your AirPods to reset.
  5. Once your AirPods have reset, you will need to re-pair them with your device to use them again.

Resetting Network Settings on iPhone

Resetting the network settings on your iPhone can sometimes resolve connectivity issues with your AirPods. Keep in mind that this will also reset all of your saved Wi-Fi networks, VPN settings, and other network-related preferences.

  1. Open your iPhone settings by tapping the “Settings” app icon.
  2. Scroll down and select “General” from the list of options.
  3. Tap on “Reset” at the bottom of the page.
  4. Choose “Reset Network Settings” from the list of options.
  5. Confirm the action by entering your passcode or Apple ID, and wait for the reset to complete.

Ensuring the Connected Device’s Operating System Is Up-to-Date

Outdated software on your connected device can sometimes cause compatibility issues with your AirPods. To avoid this, make sure your device’s operating system is up-to-date. Check for any available updates and install them to ensure your device is running the latest software.

Verifying Airpods Firmware Is Current

While you cannot manually update your AirPods firmware, it’s essential to ensure they are running the most recent version.

When your AirPods are connected to your device and charging, the firmware will update automatically.

To check the current firmware version of your AirPods, connect them to your device, and navigate to the settings. Locate the “About” section, and you should find the firmware version listed under your AirPods.

When to Seek Professional Help

Despite trying various troubleshooting steps, there may be instances when the issue persists. In such cases, it’s essential to know when to seek professional help to address the problem.

Persistent Issues After Troubleshooting

If you’ve followed all the troubleshooting tips mentioned in this guide and your AirPods still do not produce sound, it might be time to seek assistance from a professional.

Persistent issues could indicate a more severe problem, such as a hardware malfunction or internal damage that cannot be resolved through simple troubleshooting.

Identifying Signs of Hardware Malfunction

Watch out for any signs of hardware malfunction, such as:

  • Distorted or crackling sound
  • Inability to charge the AirPods or the charging case
  • Consistent connectivity issues despite successful pairing
  • Physical damage, such as broken stems or speaker grilles

These signs could indicate that your AirPods require professional attention to diagnose and fix the problem.

Contacting Apple Support or Visiting an Apple Store

If you believe your AirPods have a hardware issue or need professional assistance, reach out to Apple Support through their website, phone, or online chat.

You can also schedule an appointment at your nearest Apple Store or Apple Authorized Service Provider for in-person assistance.

Keep in mind that your AirPods may be covered under warranty or eligible for repair, so be sure to have your proof of purchase and any relevant information ready when seeking help.


In this guide, we have covered various troubleshooting tips and fixes to help you resolve the issue. From basic troubleshooting steps like checking the audio source and inspecting your AirPods to advanced solutions like resetting your AirPods and updating your device’s software, these suggestions should help you address most sound-related problems.

Remember that proper care and maintenance of your AirPods play a crucial role in ensuring their longevity and optimal performance.

However, if you have exhausted all possible solutions and the issue persists, do not hesitate to seek professional help from Apple Support or visit an Apple Store.

We hope this guide has provided you with valuable information and actionable steps to get your AirPods back to delivering crisp and clear audio, allowing you to enjoy your favorite music, podcasts, and calls without any interruptions.