JBL Speaker Not Charging? Troubleshooting and Solutions

Last Updated: April 20, 2023By
Black JBL on sand

JBL is a renowned brand known for producing high-quality audio equipment, including portable Bluetooth speakers that have become a popular choice among music enthusiasts worldwide. These speakers are designed to deliver exceptional sound quality, impressive battery life, and user-friendly features, making them perfect for both indoor and outdoor listening experiences.

However, like any electronic device, JBL speakers can sometimes face charging issues, which can be frustrating and affect their performance.

By understanding the common reasons behind charging issues and following our troubleshooting tips, you can ensure that your speaker remains in optimal condition and is always ready for your next listening session.

Common Causes of Charging Problems

Discover the most frequent reasons behind charging problems with JBL speakers, from faulty cables and damaged ports to software and power source issues.

Faulty Charging Cable

One of the most common reasons behind a JBL speaker not charging is a faulty or damaged charging cable. Over time, cables can become worn out, frayed, or broken, resulting in poor or no connection between the speaker and the power source.

In some cases, the charging cable may not be compatible with the speaker, causing charging issues.

Damaged Charging Port

Another potential cause of charging problems is a damaged or dirty charging port. Dust, debris, or foreign particles can accumulate inside the port, obstructing the connection between the charging cable and the speaker.

Additionally, the charging port’s pins may be bent or damaged due to mishandling, making it difficult for the device to charge properly.

Dead or Malfunctioning Battery

The battery is a crucial component of your JBL speaker, and its health directly affects the device’s charging capabilities. A dead or malfunctioning battery may prevent the speaker from charging or holding a charge. Over time, batteries can lose their capacity, requiring a replacement to restore the speaker’s full functionality.

Software Issues

In some cases, charging problems can arise from software-related issues, such as outdated firmware or glitches in the speaker’s system. These issues may prevent the speaker from recognizing the charging cable or initiating the charging process.

Power Source Problems

Lastly, a JBL speaker may not charge if there is an issue with the power source. This can include problems with the wall outlet, USB port, or the charger itself. Using an incompatible or low-quality charger may also result in charging issues, as it may not provide the required power for your speaker.

Troubleshooting Charging Issues

Follow our step-by-step guide to identify and resolve charging problems with your JBL speaker, including inspecting cables, ports, battery, firmware, and power sources.

Check the Charging Cable

Carefully examine the charging cable for any signs of wear, fraying, or damage. If you notice any visible issues, it’s best to replace the cable with a new one that’s compatible with your JBL speaker.

Test with Another Device or Try a Different Cable

To determine if the charging cable is the source of the problem, try using it with another device or test your JBL speaker with a different, compatible cable. If the speaker charges with the alternative cable, it’s likely that the original cable is faulty and needs replacement.

Examine the Charging Port

Dust, debris, or foreign particles can accumulate inside the charging port and obstruct proper charging. Gently clean the port using a soft brush, a can of compressed air, or a toothpick to remove any obstructions.

Check for Bent or Damaged Pins

Inspect the charging port’s pins for any signs of bending or damage. If you notice any issues, it’s best to consult a professional technician to avoid causing further harm to the device.

Assess the Battery

A dead or malfunctioning battery can cause charging issues. If your speaker doesn’t hold a charge, drains rapidly, or experiences a significant decrease in battery life, it may be time to replace the battery.

Contact JBL Support for Battery Replacement Options

If you suspect your JBL speaker’s battery is the cause of the charging issue, reach out to JBL support for guidance on battery replacement options and procedures.

Update the Speaker’s Firmware

Outdated firmware can sometimes cause charging issues. To check for firmware updates, download and install the JBL Connect app on your smartphone or tablet. Connect your speaker to the app and follow the instructions to see if there are any available updates.

Follow the Update Process

If an update is available, follow the instructions provided by the JBL Connect app to update your speaker’s firmware. This may resolve any software-related charging problems.

Verify the Power Source

A faulty wall outlet or USB port could be the cause of your JBL speaker not charging. Test the speaker with a different outlet or USB port to determine if the issue lies with the power source.

Use a Compatible Charger

Ensure that you’re using a compatible charger that meets the power requirements of your JBL speaker. Using an incompatible or low-quality charger can lead to charging issues and potentially harm your device.

Preventive Measures to Avoid Charging Issues

Yellow JBL on blue background

Learn how to prevent charging issues by properly maintaining your JBL speaker with tips on cable care, port cleaning, firmware updates, battery management, and more.

Properly Store and Handle the Charging Cable

Taking good care of your charging cable can significantly reduce the risk of charging issues. Avoid twisting, bending, or pulling the cable excessively, and ensure that it is stored properly when not in use. This can help prevent fraying or damage that may result in charging problems.

Keep the Charging Port Clean and Protected

Regularly cleaning your JBL speaker’s charging port can prevent the buildup of dust, debris, and foreign particles that may obstruct the charging process. Gently clean the port with a soft brush or a can of compressed air.

Additionally, when not charging your speaker, consider using a protective cover to keep the port safe from potential damage.

Regularly Update the Speaker’s Firmware

Staying up to date with firmware updates can help prevent software-related charging issues. Periodically check for updates using the JBL Connect app and follow the instructions to update your speaker’s firmware when needed.

Avoid Overcharging or Draining the Battery Completely

To maintain your JBL speaker’s battery health, avoid overcharging it or letting the battery drain completely before recharging.

Most modern batteries are designed to handle fluctuations in charging cycles, but it’s still a good practice to unplug the speaker once it’s fully charged and avoid letting it reach critically low battery levels.

Follow the Manufacturer’s Guidelines for Maintenance

Adhering to the manufacturer’s guidelines for proper use and maintenance can significantly reduce the risk of charging issues. Always use compatible chargers and cables, keep your speaker clean, and store it in a safe environment.

By following these best practices, you can ensure the longevity and optimal performance of your JBL speaker.

When to Seek Professional Help

Find out when it’s time to consult a professional technician for charging issues, including persistent problems, battery swelling, severe port damage, and warranty coverage.

Persistent Charging Issues After Troubleshooting

If you have tried all the troubleshooting steps mentioned earlier, but your JBL speaker still won’t charge, it’s time to seek professional help. There might be an underlying issue that requires the expertise of a technician to diagnose and fix.

Signs of Battery Swelling or Leakage

If you notice that your JBL speaker’s battery is swelling or leaking, it’s crucial to consult a professional immediately. Swollen or leaking batteries can be hazardous and may cause permanent damage to your speaker.

Do not attempt to fix this issue on your own, as it could be dangerous.

Damaged Charging Port Beyond Repair

If the charging port is severely damaged, bent, or broken, and cleaning or minor adjustments don’t resolve the issue, it’s best to contact a professional technician for repair or replacement. Attempting to fix a severely damaged port without proper knowledge and tools may worsen the problem.

Warranty Coverage and Repair Options

Before seeking professional help, check your JBL speaker’s warranty coverage. If your device is still under warranty, contact JBL support to inquire about repair or replacement options. Make sure to follow the manufacturer’s guidelines and processes to ensure a smooth resolution of your charging issue.


In this blog, we have discussed the common causes of JBL speaker charging issues and provided practical troubleshooting steps to help you resolve them. By understanding these problems and following preventive measures, you can ensure that your JBL speaker remains in optimal condition and is always ready for your next listening session.

If you have tried all the suggested troubleshooting tips and your speaker still won’t charge, it’s essential to seek professional help to diagnose and fix the issue. Remember to consult your warranty coverage and follow the manufacturer’s guidelines for the best possible outcome.

Proper maintenance and care of your JBL speaker will not only prevent charging issues but also contribute to a longer life and better performance of your device.