Samsung TV Keeps Disconnecting from WiFi (Solutions)

Last Updated: May 16, 2023By
Samsung TV with Sonos

In recent years, Samsung TVs have gained immense popularity, thanks to their cutting-edge technology, sleek design, and user-friendly features. As more and more people rely on streaming services for their entertainment needs, a stable WiFi connection has become an essential requirement for a seamless and uninterrupted viewing experience.

However, many Samsung TV users have encountered a frustrating issue – their TV keeps disconnecting from WiFi.

This blog post aims to provide you with a comprehensive guide on understanding the possible causes behind this common issue and offers practical troubleshooting steps and solutions to help you regain a stable WiFi connection on your Samsung TV.

So, whether you’re binge-watching your favorite series, catching up on the latest news, or enjoying a movie night with your family, you can do so without worrying about any disruptions due to WiFi disconnections.

Possible Causes of WiFi Disconnection

In this section, we’ll discuss the various factors that could be causing your Samsung TV to disconnect from WiFi. Understanding these potential causes, such as weak WiFi signal, router or modem issues, TV software glitches, interference from other devices, or outdated TV firmware, will help you troubleshoot the problem more effectively.

Weak WiFi Signal

One of the most common causes of WiFi disconnection on Samsung TVs is a weak WiFi signal. This could be due to your TV being too far from the router, physical obstructions such as walls and furniture, or interference from other electronic devices.

A weak signal can cause your TV to frequently lose connection or have difficulty reconnecting.

Router or Modem Issues

Problems with your router or modem can also lead to WiFi disconnection on your Samsung TV. This could be due to hardware failure, software issues, or incorrect configuration settings.

In some cases, a temporary glitch in the router or modem might cause the disconnection, which can be resolved by simply restarting the devices.

TV Software Glitches

At times, your Samsung TV’s software might have glitches or bugs that cause it to disconnect from WiFi. These issues can often be resolved by updating your TV’s firmware or resetting its network settings.

However, in some cases, the software problems might persist, necessitating more advanced troubleshooting steps.

Interference from Other Devices

Electromagnetic interference from other electronic devices in your home can negatively impact your WiFi connection.

Devices such as baby monitors, wireless security cameras, and certain household appliances may emit signals that interfere with your WiFi signal, causing your Samsung TV to lose connection.

Outdated TV Firmware

Running outdated firmware on your Samsung TV can also contribute to WiFi disconnection issues. Manufacturers regularly release firmware updates to fix bugs, enhance performance, and add new features.

An outdated firmware might have compatibility issues with your router or modem, causing your TV to disconnect from WiFi. Keeping your TV’s firmware up-to-date can help prevent such issues.

Troubleshooting Steps

Here, we’ll provide a series of troubleshooting steps to help you resolve the issue of your Samsung TV disconnecting from WiFi.

Move Closer to the Router

If your Samsung TV is too far from the router, try moving it closer or relocating the router to a more central position in your home. This will help improve the WiFi signal strength and reduce the likelihood of disconnections.

Use a WiFi Extender

If moving the TV or router is not an option, consider using a WiFi extender to boost the signal. A WiFi extender can help eliminate dead spots and ensure that your TV receives a strong and consistent signal.

Restart Your Router and Modem

Unplug the power cords of your router and modem, wait for 30 seconds, and then plug them back in. This simple power cycling process can often resolve temporary glitches and restore a stable WiFi connection for your Samsung TV.

Reset Router to Factory Settings (if necessary)

If power cycling doesn’t work, you may need to reset your router to its factory settings. This can help resolve any configuration issues that might be causing the disconnection.

Be aware that this will erase all your custom settings, and you’ll need to reconfigure your router afterward.

Update Your TV’s Firmware

To ensure your Samsung TV is running the latest firmware, navigate to the settings menu, select “Support,” and then “Software Update.” If an update is available, follow the on-screen instructions to install it.

How to Update Firmware Manually

If your TV isn’t connected to the internet, you can download the firmware update from the Samsung website using a computer, transfer it to a USB drive, and then install it manually on your TV by following the instructions provided by Samsung.

Reset Your Samsung TV’s Network Settings

To reset your Samsung TV’s network settings, go to the settings menu, select “General,” and then “Reset Network.” This will erase all your network settings and force your TV to reconnect to your WiFi network. Re-enter your WiFi password and check if the issue persists.

Identify and Address Potential Sources of Interference

Identify potential sources of electromagnetic interference in your home, such as wireless headphones, wireless mice, or walkie-talkies. These devices can cause disruptions to your WiFi signal.

Tips to Minimize Interference

To minimize interference, maintain a safe distance between your WiFi router and potential sources of interference, and try to keep your router away from metal objects or large electronic devices.

Additionally, you can change the wireless channel on your router to avoid interference from neighboring WiFi networks.

Advanced Solutions

Samsung TV on white desk

If the basic troubleshooting steps haven’t resolved the issue, this section will explore some advanced solutions you can try.

Factory Reset Your Samsung TV

If you’ve tried all the basic troubleshooting steps and your Samsung TV still keeps disconnecting from WiFi, consider performing a factory reset. Before doing this, ensure you backup any important user settings and data, as the reset process will erase all your customizations and preferences.

Step-by-Step Guide to Factory Reset

To perform a factory reset, navigate to the settings menu, select “General,” then “Reset,” and enter your TV’s security PIN (the default is usually 0000). This process will restore your TV to its original factory settings, which may resolve the WiFi disconnection issue.

Use a Wired Connection (Ethernet) as an Alternative

If you continue to face WiFi disconnection issues, you can opt for a wired Ethernet connection as an alternative, if your Samsung TV model includes an Ethernet port. A wired connection provides a stable, high-speed connection that is less prone to interference and signal loss.

How to Set Up an Ethernet Connection

To set up an Ethernet connection, first, verify if your Samsung TV has an Ethernet port. If it does, you will need an Ethernet cable and a free port on your router. Connect one end of the cable to your Samsung TV’s Ethernet port and the other end to an available port on your router. 

In the TV settings menu, select “Network,” then “Network Settings,” and finally, “Wired” to complete the setup. If your Samsung TV does not have an Ethernet port, consider trying the other troubleshooting and advanced solutions mentioned above.

Contact Samsung Support

If all the above solutions fail to resolve your Samsung TV’s WiFi disconnection issues, it might be time to contact Samsung support. There could be a hardware issue with your TV or an underlying problem that requires professional assistance.

How to Reach Samsung Support

To contact Samsung support, visit the official Samsung website and navigate to their support page. You can find phone numbers, live chat options, and email addresses to reach their customer service team. Be prepared to provide your TV’s model number and a detailed description of the issue you’re experiencing.


In this blog post, we have explored the possible causes of WiFi disconnection issues on Samsung TVs, provided troubleshooting steps, and discussed advanced solutions to help you regain a stable WiFi connection.

A strong and consistent WiFi connection is essential for a seamless and enjoyable viewing experience, whether you’re watching your favorite shows, streaming movies, or staying up-to-date with the latest news.

Remember to consider factors such as weak WiFi signals, router or modem issues, TV software glitches, interference from other devices, and outdated TV firmware when diagnosing the problem.

By following the outlined troubleshooting steps and advanced solutions, you can significantly improve your Samsung TV’s WiFi connectivity and prevent further disconnections.

We hope that this guide has been helpful in resolving your Samsung TV’s WiFi disconnection issues. If you have any additional tips or experiences to share, please feel free to leave a comment below.

A strong and stable WiFi connection is crucial for an optimal TV experience, and by working together, we can help ensure that everyone can enjoy their Samsung TVs without interruption.