Disney+ is a popular streaming service that offers a vast library of movies, TV shows, and original content from Disney, Pixar, Marvel, Star Wars, and more. It has quickly gained a large following since its launch and has become a go-to destination for entertainment for many users.
However, some users may encounter issues accessing Disney+ on their Mac.
In this blog, we will explore some possible causes of Disney+ not working on a Mac and provide troubleshooting steps to help you fix the issue.
Possible Causes and Solutions
In this section, we’ll explore the possible causes of Disney Plus not working on your Mac, as well as their corresponding solutions.
Poor Internet Connection
One possible cause of Disney+ not working on a Mac is a poor internet connection. A stable and fast internet connection is required to stream content smoothly on any streaming platform, and Disney+ is no exception.
If your internet connection is weak or unstable, it can cause issues such as buffering, low video quality, and difficulty accessing the service.
To determine if a poor internet connection is causing the issue, follow these steps:
- Check the strength of the Wi-Fi signal by moving the Mac closer to the router.
- Restart the router by unplugging it, waiting a few seconds, and then plugging it back in.
- Disconnect other devices that may be using the internet connection to see if it improves the connection for the Mac.
- Check the internet speed using a speed test tool to see if it meets the minimum requirements for streaming on Disney+ (5.0 Mbps for high definition and 25.0 Mbps for 4K content).
If you have tried these steps and are still experiencing issues due to a poor internet connection, you may need to contact your internet service provider for further assistance.
You’re Using VPN
VPNs are used to encrypt internet traffic and can help maintain online privacy and security. However, they can also cause issues with streaming services like Disney+ due to their ability to mask your location.
Disney+ may restrict access to its content based on location, and using a VPN can cause the service to think you’re in a different region. As a result, you may encounter errors or be unable to access certain content on Disney+.
To fix this issue, you can try the following steps:
- Disconnect from the VPN and try accessing Disney+ again.
- If you need to use a VPN for security purposes and are experiencing issues with Disney+, you can try using a different VPN or connecting to a different VPN server to see if it resolves the issue.
- Check if Disney+ is available in your region by visiting the Disney+ website and trying to sign up or log in. If the service is unavailable in your region, there may be no solution other than waiting for Disney+ to expand its availability.
Some VPNs may be blocked by Disney+ due to their use to bypass regional restrictions. In this case, you may need to find a different VPN not blocked by Disney+ to access the service.
Restart Your Device
One simple but effective way to fix it is to restart the device. Restarting a device can help resolve various issues, including software glitches, temporary bugs, and conflicts with other programs.
To restart a Mac, follow these steps:
- Click the Apple menu in the top left corner of the screen and select “Restart.”
- The Mac will close all open programs and shut down.
- After a few seconds, the Mac will start up again, and you can try accessing Disney+ to see if the issue has been resolved.
You can try disabling any ad blocker extensions that may be installed on your device. Ad blockers are designed to block or filter out advertisements on websites, but they can sometimes interfere with the functioning of streaming platforms like Disney+.
To disable extension ad blockers on a Mac, follow these steps:
- Open the web browser that you’re using to access Disney+.
- Click the “Tools” or “Settings” menu and select “Extensions” or “Add-ons.”
- Locate any ad blocker extensions installed and click the “Disable” or “Remove” button.
- Close and reopen the web browser.
If you prefer to keep ad blockers enabled, you can try whitelisting Disney+ in the ad blocker settings to allow the service to function properly.
Use Public DNS Resolver
DNS (Domain Name System) is a system that translates human-readable website names into numerical IP addresses that computers can understand and connect to.
Sometimes, problems with DNS can cause issues with accessing websites and online services.
To use a public DNS resolver on a Mac, follow these steps:
- Open the “System Preferences” on the Mac and click “Network.”
- Select the network connection you’re using (such as Wi-Fi or Ethernet) and click the “Advanced” button.
- Go to the “DNS” tab and click the “+” button to add a new DNS server.
- Enter the DNS server address for Cloudflare (22.214.171.124) or Quad9 (126.96.36.199).
- Click “Apply” to save the changes.
If you’re not comfortable with manually configuring your DNS settings on your Mac, you can try downloading the Cloudflare WARP app on 188.8.131.52.
The WARP app uses Cloudflare’s 184.108.40.206 public DNS resolver to secure and optimize internet connections.
By using the WARP app, you can easily switch to Cloudflare’s DNS server and potentially fix any issues with accessing Disney+ on your Mac.
To use the WARP app, follow these steps:
- Visit 220.127.116.11 and click the “macOS” button.
- Follow the prompts to install the WARP app on the Mac.
- Open the WARP app.
- Enable the WARP connection by clicking the toggle switch in the app.
Clear Your Browser Cache
A cache is a type of memory that is used by a web browser to store information from websites that you have visited. It allows the browser to quickly access and display this information without having to download it again each time you visit the same website.
However, if the cache becomes cluttered with outdated or unnecessary information, it can cause issues with accessing websites and online services.
To clear the browser cache on a Mac, follow these steps:
- Open the web browser that you are using to access Disney+.
- If you are using Chrome, click the three dots and select “More Tools” from the menu. Then, select “Clear browsing data.”
- In the pop-up window, select the data types to clear, such as “Cached images and files,” and the time range to clear, such as “All time.”
- Click the “Clear data” button.
- Close and reopen the web browser.
Clearing the browser cache will delete all temporary data from the cache, including data from other websites that you have visited. This may affect your browsing experience on other sites, but it should not affect your personal information or saved passwords.
Try Different Browser
Different web browsers may have different capabilities, configurations, and compatibility issues, affecting your ability to access certain websites and online services.
To try a different web browser on a Mac, follow these steps:
- Visit the official website of the web browser you want to try, such as Google Chrome, Mozilla Firefox, or Microsoft Edge.
- Click the “Download” or “Install” button and follow the prompts to download and install the web browser.
Server Issues on the Disney+ Side
Streaming platforms like Disney+ rely on servers to store and deliver content to users. If the servers are experiencing problems or maintenance, it can cause issues accessing the service.
To check for server issues on the Disney+ side, you can try the following steps:
- Check the Disney+ social media accounts, such as Twitter and Facebook, for any server issues or maintenance announcements.
- Visit the Disney+ support page to see if any known issues or outages may be affecting the service.
- Try accessing Disney+ on a different device, such as a smartphone or tablet, to see if the issue is specific to the Mac.
If you determine that server issues on the Disney+ side are causing the problem with accessing the service on your Mac, there may not be much you can do other than wait for the problems to be resolved by Disney+.
It is a good idea to keep an eye on the Disney+ social media accounts and support page for updates on the status of the service.
Contact Customer Support
If you have tried the troubleshooting steps mentioned in this blog and are still unable to access Disney+ on your Mac, you may want to consider contacting Disney+ customer support to report the problem.
Customer support representatives can provide assistance and further guidance on how to fix the issue.
To contact Disney+ customer support, you can try the following steps:
- Visit the Disney+ website and click the “Help” or “Support” link.
- Select the relevant category for the issue that you’re experiencing, such as “Technical Issues” or “Billing Questions.”
- Follow the prompts to report the issue and provide any relevant information, such as the device and web browser being used, the error message received, and any troubleshooting steps that have been tried.
- Customer support may provide further assistance through email, phone, or live chat.
Additionally, customer support may be busy due to the high demand for the service, so you may have to wait for a response. However, contacting customer support can be a good step to take if you have exhausted other troubleshooting options and needs additional assistance.