Urban VPN Connection Error: How to Fix

Last Updated: August 14, 2023By
Phone on hand showing VPN protected

Virtual Private Networks (VPNs) have become an essential tool for anyone looking to protect their online privacy and security. VPNs like Urban VPN have gained popularity for providing users with a fast and secure way to connect to the internet, regardless of their location.

However, as with any technology, connection errors can sometimes occur, leaving users frustrated and unsure of how to resolve the issue.

We’ll explore the common causes of connection errors, offer tips for troubleshooting them, and provide best practices for preventing them from happening in the future. With the information provided in this blog post, you’ll be better equipped to use Urban VPN and other VPN services safely and efficiently.

Common Causes and Solutions

Knowing the causes of Urban VPN issues is the first step toward resolving them. Below are some of the most common causes of Urban VPN errors, along with possible solutions that you can try to fix the issues.

Network Issues

Connecting to Urban VPN can be problematic when Internet connections are slow or unstable. In such cases, the VPN connection may be slow, frequently disconnected, or may not connect at all due to insufficient internet speed.

  • Check your internet speed: Use an online speed test tool to check your internet speed. If your internet speed is below the recommended speed for VPN connections, you may need to upgrade your internet plan.
  • Connect to a different network: If your current network is slow or unstable, try connecting to a different network, such as Wi-Fi or a mobile data network.
  • Restart your modem and router: Sometimes, restarting your modem and router can fix network issues.

Server Overload or Maintenance

If a large number of users connect to Urban VPN’s servers at the same time, it could cause the servers to become overloaded, which can lead to connection errors, slow internet speeds, or disconnections. This issue can be temporary and is more likely to occur during peak hours when many users are accessing the internet.

Additionally, Urban VPN’s servers undergo maintenance from time to time to fix bugs, upgrade the system and improve performance. During maintenance, the servers may not be available, or the connections may become slow.

  • Retry later: If the servers are experiencing high traffic or undergoing maintenance, it’s best to be patient and attempt to connect again at a later time.
  • Connect to a different server: By connecting to a different server, you may be able to avoid the issue and access Urban VPN’s services without any problems.

Firewall or Security Settings Blocking the Connection

Illustration of VPN

Firewalls and antivirus programs are designed to protect your device and data from potential threats. However, they can sometimes interfere with VPN connections by mistakenly identifying them as suspicious activity. This can result in connection errors or frequent disconnections.

  • Adjust firewall or security settings: Try adjusting your firewall or security settings to allow incoming connections from Urban VPN.
  • Disable third-party security software: If you have third-party security software that is blocking the connection, try disabling it temporarily and try connecting again. If disabling your firewall and antivirus resolves the issue, consider creating exceptions for Urban VPN to prevent future interference.

Outdated VPN

Using an outdated version of Urban VPN may cause errors. Make sure you have the latest version of Urban VPN installed to ensure a smooth connection.

  • Update Urban VPN: Make sure you have the latest version of Urban VPN installed to ensure a smooth connection.
  • Uninstall and reinstall Urban VPN: Uninstall the Urban VPN software from your device, restart your device, and then download and install the latest version of Urban VPN from the official website or app store.

Consider Paid VPN

When choosing a VPN service, it is essential to consider the benefits of opting for a paid VPN over a free one. While free VPNs like Urban VPN can provide basic security and privacy, paid VPNs such as NordVPN often offer a range of features and advantages that justify the investment. 

Enhanced Security and Privacy with Paid VPNs

When it comes to using a VPN, security and privacy are paramount considerations. With cyber threats and data breaches on the rise, ensuring your online activities are secure and private is essential.

This is particularly true when using public Wi-Fi networks, which can be vulnerable to various security risks. Paid VPNs typically offer superior security and privacy features compared to free VPNs, making them an attractive choice for users who prioritize online safety.

Stronger Encryption Protocols

Encryption refers to the technique of transforming data into a secure, encoded format, which renders it incomprehensible to unauthorized individuals who may intercept it. Paid VPNs often use state-of-the-art encryption protocols, such as:

Advanced Encryption Standard (AES): A widely-used encryption standard, AES-256 is considered the gold standard for VPN encryption. With a 256-bit key length, it provides a high level of security, making it virtually unbreakable.

WireGuard: A modern and lightweight protocol, WireGuard offers strong encryption and faster connection speeds. It is quickly becoming the go-to choice for many reputable VPN providers.

OpenVPN: A widely-used, open-source protocol, OpenVPN offers a good balance between security and performance. It supports both TCP and UDP connections, making it versatile and suitable for various use cases.

Strict No-Logs Policy

A no-logs policy means that the VPN provider does not store any information about your online activities, ensuring that your data remains private, even from the VPN service itself. Paid VPNs are more likely to have a strict no-logs policy, which offers the following benefits:

Enhanced Privacy: By not keeping logs of your online activities, paid VPNs ensure that your browsing history, IP address, and other sensitive information remain private.

Legal Protection: In the event of a legal request, a VPN provider with a strict no-logs policy cannot provide any user data, as they do not have any stored records of your online activities.

Trustworthiness: VPN providers that adhere to a strict no-logs policy demonstrate a commitment to user privacy, making them more trustworthy and reliable.

Improved Performance and Speed with Paid VPNs

When using a VPN, it is essential to have a seamless and enjoyable browsing experience. Performance and speed are crucial factors in achieving this, as slow connections and lag can be frustrating and disruptive.

Paid VPNs tend to offer better performance and speed compared to their free counterparts, making them an attractive choice for users who prioritize a smooth online experience.

Faster Connection Speeds

Paid VPNs invest in better infrastructure and allocate more resources to provide faster connection speeds. This ensures that users can browse, stream, and download content without noticeable lag or buffering. Factors that contribute to faster connection speeds in paid VPNs include:

Server Capacity: Paid VPNs often have a larger server capacity, which means they can handle more users without becoming overloaded, resulting in faster connection speeds.

Server Distribution: A wide distribution of servers across various geographic locations allows users to connect to a server closer to their desired destination, reducing latency and improving speed.

Optimized Network Routing: Paid VPNs may use optimized network routing techniques to minimize latency and provide faster connections for users.

More Stable Connections

In addition to faster connection speeds, paid VPNs typically offer more stable connections. This means fewer disconnections and more consistent performance. Factors that contribute to more stable connections in paid VPNs include:

High-Quality Servers: Paid VPNs use high-quality server hardware and infrastructure, which results in more reliable connections and fewer disconnections.

Regular Maintenance: Paid VPN providers perform regular maintenance to ensure that their servers and systems are up to date, reducing the likelihood of technical issues that could cause unstable connections.

Dedicated Resources: By allocating dedicated resources to their VPN services, paid VPN providers can ensure that their servers remain stable and operational, even during periods of high demand.

Wider Range of Server Locations with Paid VPNs

VPN server locations

The availability of a wide range of server locations is a crucial factor when choosing a VPN service. A vast selection of server locations provides users with several benefits, such as bypassing geo-restrictions, accessing global content, and optimizing connection speeds.

Bypassing Geo-Restrictions

Some online content is only accessible to users in specific geographic locations due to licensing agreements or regional restrictions.

A VPN with a wide range of server locations enables users to bypass these geo-restrictions by connecting to a server in the desired location, granting them access to otherwise restricted content. Paid VPNs typically have more server locations, increasing the chances of finding a server in the required region.

Access to Global Content

A VPN with a large selection of server locations allows users to access content from various parts of the world. By connecting to servers in different countries, users can enjoy a diverse range of content, such as streaming services, news websites, or social media platforms that may not be available in their region.

Paid VPNs generally offer a more extensive network of server locations, providing users with greater access to global content.

Optimizing Connection Speeds

Connecting to a VPN server closer to your physical location or the desired destination can result in faster connection speeds and reduced latency. Paid VPNs, with their wider range of server locations, offer users more options to connect to an optimal server, ensuring a smoother online experience.

Greater Device Compatibility with Paid VPNs

As technology continues to evolve, users often access the internet on various devices, such as computers, smartphones, tablets, and even gaming consoles.

It is crucial for a VPN service to be compatible with multiple platforms to ensure that users can enjoy secure and private connections across all their devices. Paid VPNs generally offer better device compatibility compared to free VPNs, making them a more attractive choice for users with diverse device needs.

Paid VPNs typically support a wide range of platforms, including: Windows, macOS, Android, iOS, Linux, Smart TVs, Streaming Devices, and Routers.

Comprehensive Customer Support with Paid VPNs

When using a VPN service, encountering technical issues or having questions about the service is not uncommon.

Comprehensive customer support is essential in addressing these concerns and ensuring a smooth user experience. Paid VPNs typically offer better customer support compared to free VPNs, making them an attractive choice for users who value prompt and reliable assistance.

Multiple Support Channels

Paid VPN providers often offer various support channels to cater to the diverse needs of their users, such as:

Email Support: Users can submit inquiries or report issues via email, and the customer support team responds with detailed and helpful answers.

Live Chat Support: Many paid VPNs provide real-time assistance through live chat, enabling users to receive immediate help from support agents.

Knowledge Base: Paid VPNs often maintain a comprehensive knowledge base with articles, guides, and FAQs, allowing users to find answers to common questions and troubleshoot issues independently.

Social Media Support: Some paid VPN providers offer support through social media platforms, such as Twitter or Facebook, providing an additional avenue for users to seek assistance.

Responsive and Knowledgeable Support Team

A crucial aspect of comprehensive customer support is the responsiveness and expertise of the support team. Paid VPN providers generally invest more resources in their customer support teams, ensuring that they are:

Prompt: Paid VPNs typically have faster response times, ensuring that users receive timely assistance when encountering issues or seeking information.

Knowledgeable: The customer support team of a paid VPN is often well-trained and experienced, allowing them to provide accurate and helpful solutions to user inquiries.

Courteous: Paid VPN support teams are usually professional and polite, ensuring a pleasant interaction for users seeking help.

Additional Features Offered by Paid VPNs

VPN app turned on

One of the key advantages of using a paid VPN service is access to a range of additional features that enhance user experience, security, and privacy. These features, which may not be available with free VPNs, provide users with more customization options and advanced capabilities.

Here, we explore some of the most common additional features offered by paid VPNs.

Split Tunneling

Split tunneling allows users to route specific applications or websites through the VPN connection, while other traffic remains outside the VPN tunnel. This feature is particularly useful for users who want to access local and international content simultaneously or optimize their connection speeds for specific tasks.

Kill Switch

A kill switch is a security feature that automatically disconnects your device from the internet if the VPN connection is lost. This ensures that your IP address and personal information are not accidentally exposed during brief connection drops. Many paid VPNs offer a built-in kill switch to enhance user privacy and security.

Dedicated IP Address

Some paid VPNs offer users the option to obtain a dedicated IP address. A dedicated IP address is assigned exclusively to a single user, which can be beneficial in certain situations, such as accessing restricted networks, avoiding IP bans, or improving online security for online banking and other sensitive activities.

Ad and Malware Blocking

To provide users with a safer and cleaner browsing experience, many paid VPNs offer built-in ad and malware blockers. These features prevent unwanted ads from being displayed and protect users from malicious websites, phishing attempts, and other online threats.

Multi-hop VPN

A multi-hop VPN, also known as a double VPN, routes your internet traffic through two or more VPN servers, increasing your privacy and security. This feature provides an additional layer of encryption and makes it even more difficult for third parties to trace your online activities.

Simultaneous Connections

Paid VPNs often allow users to connect multiple devices simultaneously, providing comprehensive protection for all devices under a single subscription. This feature is particularly valuable for households or individuals with multiple devices that require VPN protection.

Value for Money with Paid VPNs

When choosing a VPN service, it is essential to evaluate the value for money that the service offers. Paid VPNs, although not free, often provide a range of benefits that justify the investment.

Enhanced Performance and Reliability

Paid VPNs typically offer improved performance and reliability compared to free VPNs. They invest in a more extensive server network, faster server speeds, and better infrastructure, ensuring a smooth and efficient browsing experience for users.

In this regard, paid VPNs often provide a more satisfying user experience, justifying their price tag.

Advanced Security and Privacy

Paid VPNs prioritize user security and privacy, employing stronger encryption protocols and adhering to strict no-logs policies. These measures protect users’ online activities and ensure that their data remains secure from potential threats.

The enhanced security offered by paid VPNs is often worth the investment for users concerned about their online privacy.

Feature-Rich Services

As discussed earlier, paid VPNs offer a wide range of additional features, such as split tunneling, kill switch, dedicated IP addresses, ad and malware blocking, multi-hop VPN, and simultaneous connections.

These features contribute to a more versatile and customizable VPN experience, providing added value to users who opt for a paid VPN service.

Responsive Customer Support

Paid VPNs typically invest more resources in their customer support teams, ensuring that users receive prompt, knowledgeable, and courteous assistance when they need it.

The comprehensive customer support offered by paid VPNs adds value to the overall service, as users can rely on professional help to address their concerns and resolve issues.

Flexible Subscription Plans

Paid VPN providers often offer a variety of subscription plans to cater to the diverse needs and budgets of their users. Users can choose from monthly, annual, or multi-year plans, with longer subscriptions generally providing better value per month.

Additionally, many paid VPNs offer money-back guarantees, allowing users to test the service risk-free and determine if it meets their needs and expectations.

Reputable Paid VPN Providers

When considering paid VPN options, it is essential to choose a reputable provider that offers a reliable and secure service. We have compiled a list of popular paid VPN services that have garnered positive reviews and a strong reputation in the industry.

Each provider has its unique features and strengths, making them suitable for various user needs and preferences.


NordVPN is a well-known VPN provider that offers advanced security features, excellent performance, and a user-friendly interface. Key features include:

  • Over 5,400 servers in 60 countries
  • AES 256-bit encryption
  • Double VPN and Onion over VPN
  • CyberSec ad and malware blocking
  • Strict no-logs policy
  • 24/7 customer support

Private Internet Access (PIA)

Private Internet Access is a popular choice among privacy-conscious users, offering a reliable and secure VPN service. Some of the main features of PIA include:

  • Over 35,000 servers in 84 countries
  • AES 256-bit encryption
  • WireGuard protocol support
  • Split tunneling
  • Strict no-logs policy
  • 10 simultaneous connections


TorGuard is a feature-rich VPN service that caters to advanced users, with a strong focus on security and customization. Key features of TorGuard include:

  • Over 3,000 servers in 50 countries
  • AES 256-bit encryption
  • Stealth VPN protocol
  • Dedicated IP addresses
  • Strict no-logs policy
  • 24/7 customer support


By following these troubleshooting steps, you can effectively troubleshoot and resolve Urban VPN connection errors. Remember to start with the simplest solutions, such as checking your network connection, and gradually move on to more complex solutions.

While Urban VPN is a great choice for a free VPN service, there may be times when it is not meeting your needs. By considering the factors outlined above, you can find an alternative VPN option that provides you with a secure, reliable, and easy-to-use service.